13-Day Money-Back Guarantee
We offer a straightforward, no-questions-asked refund policy.
2Eligibility
- Within 3 days (72 hours) of purchase
- 100% of your payment returned
- No explanation required
- Applies to all credit packages
3How to Request a Refund
What you need:
- Your UID (from the app)
- Transaction ID or receipt
- Purchase date
[email protected] with subject "Refund Request - [Your UID]". We'll process within 24-48 hours.
4Refund Process
- Request submitted and verified (24 hours)
- Processing completed (24-48 hours)
- Refund issued to original payment method
- Credits removed from your account
- May take 3-5 business days to appear
5After 3 Days
- Technical issues: Case-by-case review
- Service outages: Proportional credit extension
- Billing errors: Always corrected
- Change of mind: Not eligible after 3 days
6Important Notes
- Credits are non-transferable
- Unused credits don't expire
- One refund per UID
- Abuse may result in service denial
7Not Eligible For Refund
- Purchases older than 3 days (except technical issues)
- Already consumed credits
- Violation of Terms of Service
- Fraudulent transactions
8Payment Disputes
If you dispute through your payment provider instead of contacting us:
- Account may be suspended
- Future purchases may be blocked
- Please contact us first
9Contact Information
- Refund requests: [email protected]
- General support: [email protected]
- Response time: 24-48 hours
10Our Commitment
We want you to be satisfied. If you're not happy within the first 3 days, we'll refund you completely. Simple as that.